Refund and Software Subscription Cancellation Policy

1. Nature of Digital Services and Access Provision

The "Jyotish Helper" platform provides access to specialized cloud software under the SaaS (Software as a Service) model. Service obligations are deemed fulfilled in full the moment the subscription tier functionality is unlocked in the User's personal account upon payment confirmation by the payment provider.

Since functional access to calculation engines, databases, and ephemeris records is provided immediately in digital form, fees paid for activated subscriptions or one-time plan upgrades are non-refundable.

2. Early Termination of Service

If a User terminates use of the software ahead of term, deletes their account, or does not actively utilize the calculation modules, no partial refunds, compensation, or price adjustments will be provided for unused subscription time.

3. Exceptional Refund Scenarios

Refunds may be issued by the Contractor exclusively under the following exceptional technical circumstances:

• Technical billing failures resulting in verified duplicate or erroneous debits for the same accounting period (duplicate transaction).
• Continuous total technical downtime of server modules attributable to the Contractor exceeding 72 consecutive hours and verified by system monitoring.

Refund requests must be sent to djoitish.support@gmail.com within 3 calendar days of the event, attaching the acquiring receipt and transaction identifier. Approved refunds are remitted to the original payment card within 7 to 14 business days.

4. Canceling Automatic Renewal (Auto-Renewal)

Software subscriptions renew automatically on a recurring schedule every 30 days (or in line with the chosen billing period).

The User has the right to cancel auto-renewal at any time without fees, penalties, or surcharges via the subscription management section of their personal account.

Upon canceling auto-renewal, access to all paid modules and features remains uninterrupted until the end of the current pre-paid cycle.

Legal Details and Contacts of the Contractor